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Introducing the Analytics Center
New: Analytics Center
Today we’re shipping the Analytics Center: one place to see what your entire AI workforce is producing.
As teams add employees (Aaref for sales, Adnan for support, ROZ for quality), the question shifts from “does it reply?” to “what is it producing, and what does it cost?” The Analytics Center answers that.
What you can see
- Outcomes. Opportunities won, and where the others dropped off, stage by stage.
- Workload. How much each employee is handling.
- Cost. The cost per reply and per stage, with smart routing factored in.
- Comparisons. Filter by employee to see who is carrying which load.
Active opportunities4121,284 opportunities in total32.1% of total
Opportunities won967.5% win rate
Opportunities lost318of 1,284
Total AI cost$41.20$0.004 per msg
Cost per conversion$0.4396 won
Pipeline funnel
30dNew lead1,284
Interested702
55%Drop off 45%
Booking meeting231
18%Drop off 67%
Won96
7.5%Drop off 58%
If you can measure an employee, you can manage one.
Available now
Open the dashboard and your existing agents’ history is already there. Pair it with smart routing to watch your cost per outcome improve as the mix improves. See how analytics works.
Build your first AI employee
Pick the outcome you want, connect a channel, and let it start answering your customers.