Guests plan trips at odd hours and book with whoever answers first. GenuDo AI employees answer every question about rooms, rates, policies and transfers in seconds, collect the dates and details, and hand your front desk a ready booking request in the morning.
Guests do not leave because your rooms are wrong. They leave because the answer came tomorrow, or came wrong. These are the gaps GenuDo closes.
Guests write from other time zones at any hour. They get an answer in seconds, before they open another booking tab.
Rates, cancellation rules, check-in times and transfers come from the knowledge you wrote. When it is not sure, the chat goes to your team, so one wrong answer does not turn into a refund.
Promotions and holidays bring a flood of messages. Your AI employees take the repetitive ones, and your team handles the guests who need a person.
An employee is one pipeline, and you can hire several. Most properties and agencies begin with Adnan, then add Aaref for direct bookings.
You fill in the facts once: rooms, rates, policies, transfers, local tips. Your employee answers only from them, and you can test it before a single guest sees it.
| Question | Answer |
|---|---|
| What time is check-in and check-out? | Check-in from 2 pm, check-out by 12 noon. |
| Can I cancel my booking? | Free cancellation up to 7 days before arrival. |
| Do you arrange airport pickup? | Yes, on request. Tell us your flight time. |
| Is late check-out possible? | Subject to availability, ask on the day. |
Many enquiries stop after the first answer: the guest got busy or is comparing. Your employee follows up on the schedule you choose, with the message you approve, and stops when the guest replies.
Hi Dina, the sea-view room is still open for Friday to Sunday. Shall I send your request to reception?
Here are photos of the room and how airport pickup works.
Last note from me: anything I can answer before you decide?
On WhatsApp, Instagram, Messenger or your website chat. The answer comes in seconds, in the guest's language.
It answers from your facts and asks for the dates, guests and preferences, then saves them on the guest's profile.
The request moves to your Booking stage. Your team can take over any chat in one tap from the phone.
It collects the dates, guests and preferences and moves the request forward. Whether your team confirms each booking or you connect your calendar and tools for the steps you want automated is your choice. See integrations.
It answers only from the knowledge you gave it. When it is not sure, it hands the chat to your team instead of guessing.
It speaks Arabic in the dialect you choose, or adapts to the guest, and English. It understands voice notes and images too.
Yes, any time. Tap Take over from the inbox or the mobile app, reply yourself, then hand the chat back to the AI.
Tell us about your property or agency and we will set up your first employee with you.