Adnan is GenuDo's AI support and success employee. He answers from your own facts: your prices, policies and schedules. The moment an issue needs someone on your team, he hands it over with the whole conversation attached.
This is not just another chatbot. Adnan takes the questions your team answers every day off their plate, and leaves them the work that needs judgement and empathy.
A message at 2 am gets answered just like one at noon, on WhatsApp, Instagram, Messenger and your website chat.
Adnan closes the repeat questions. Your people take the sensitive and complex cases, with every detail in front of them.
He answers from what you wrote down: returns, warranty, delivery. When a question is not covered, he passes it to your team instead of guessing.
Cases that need a human reach Zoho Desk or Zendesk, where your team already works.
Customers send a voice note or a photo of the problem. Adnan listens, reads it and answers the same way he answers text.
Egyptian, Gulf, Levantine and more: 14 Arabic dialects, or let Adnan match each customer automatically.
Adnan is one of three GenuDo AI employees: Aaref for sales, Adnan for support, ROZ for quality control. Each one works on its own, and you can run several side by side.
He learns from your company's information and answers in your customers' dialect: Egyptian with Egyptians, and other Arabic dialects when your customers speak them.
You add your FAQs and policies once, and Adnan answers from them. When a question is not covered, he passes it to your team instead of guessing.
Figures and dates in the pictures are illustrative examples.
| Question | Answer |
|---|---|
| How long do I have to return? | Within 14 days of delivery |
| What if it arrives damaged? | Swap or refund after a photo |
| How long is delivery? | Two to four working days |
| Is there a warranty? | One year on manufacturing defects |
When a customer needs a human touch, you or a teammate tap Take over and carry on yourselves, and Adnan stops right away. When you are done, tap Hand back to AI and he continues.
All your customer conversations in one place. See what Adnan answered and what your team answered, and open any chat to step in.
On any channel, at any hour: a message, a voice note or a photo.
He looks in your knowledge base: policies, prices, schedules.
If you have the answer, he replies right away. If not, he passes it to your team with the whole conversation.
He follows up with the customer afterwards, and your team sees every case in the inbox.
Adnan works with Zoho Desk and Zendesk, and you can connect other tools. See integrations
Instead of guessing, he passes the question to someone on your team with the whole conversation. Adnan answers from your knowledge base, and you decide when he hands over.
You decide: sensitive cases, complaints, or any request outside policy. And you can tap Take over at any time to handle a chat yourself.
Yes. He replies in the customer's language. In Arabic you can pick a dialect or let him adapt automatically to the customer's.
Of course. Each employee works on its own, and you can run several side by side on your channels as you need.
Tell us your facts and policies, and we will set Adnan up with you on your channels.