GenuDo
Start free
AI employees
Aaref — SalesEvery lead answered in seconds and followed up until it becomes a saleAdnan — Customer service & successInstant answers, routine requests handled, every new customer set up to succeedRoz — Quality controlAsk Roz about your team's WhatsApp chats, or get a report on schedule
Industries
Marketing AgenciesE-learning & AcademiesFitness CentresClinics & HealthcareHospitality & TourismCamps & EventsReal estateE-commerce & retailAutomotiveAll use cases
Explore
How it worksAI workforce guidePricingWho is GENU?
Resources
Customer storiesBlogChangelogTrust & SecurityIntegrationsAPI & MCPAPI DocumentationContact us
Sign inStart free
IndustriesE-commerce & retail

Answer every message, and confirm every cash-on-delivery order before it ships.

Shoppers ask about a product at 11 pm and pay cash on delivery. A late reply loses the order; an unconfirmed order comes back as a refused parcel. Your AI team answers from your product list, creates the order in Shopify or your store, answers “where is my order?” and keeps every request in view.

Book a planning sessionStart free
Orders created in Shopify or your storeCash on delivery confirmed“Where is my order?” answered

Invented example

Three employees, one job each

Your AI team in e-commerce & retail

Aaref turns chats into confirmed orders, Adnan answers after the order, and Roz shows you which requests and supplier delays are waiting. You can hire them one at a time. Every example is invented, and every figure links to its source.

AarefSales
Meet Aaref

Orders straight into your store

The problem

Questions in your messages are answered late; cash-on-delivery orders are never confirmed, so parcels come back.

Invented example

A shopper asks “price?” on an Instagram post at 11 pm and hears back at 2 pm. She orders cash on delivery, and nobody confirms her size or address.

The evidence

98.4% of Egyptian online shoppers prefer to pay cash, and 61.7% bought through Facebook pages (MCIT/CAPMAS, via Ahram Online). 73% of social media users buy elsewhere when a brand ignores them (Sprout Social Index 2025).

What Aaref does
  • Answers size, stock, price and delivery from your product list
  • Creates the order in Shopify or your store and confirms it on WhatsApp
  • Confirms size, address and cash on delivery before the order ships
Numbers to watch
Orders from chatConfirmed COD ordersReturns from wrong orders
AdnanCustomer service & success
Meet Adnan

“Where is my order?”, answered

The problem

Order-status chats, returns and exchanges swamp the team; cash-on-delivery parcels get refused at the door.

Invented example

A shopper in Assiut asks “where is my order?” three times with no reply, then refuses the courier on day six.

The evidence

Egypt’s Consumer Protection Agency received 31,635 e-commerce complaints in 2024 (Youm7). In the US, returns reached 16.9% of sales (NRF 2024).

What Adnan does
  • Answers order-status, delivery and return-policy questions
  • Handles exchanges and returns by your policy and logs them for the warehouse
  • Calms frustrated customers and escalates complaints
Numbers to watch
Refused COD parcelsReturns handledComplaint resolution
RozQuality control
Meet Roz

Every request answered

The problem

Exchange requests and complaints get lost in voice notes; supplier delays go unchased; cash-on-delivery parcels are refused.

Invented example

A customer of an Instagram fashion brand sends a voice note to exchange a size. Nobody answers, and she refuses the cash-on-delivery parcel.

The evidence

Egypt’s Consumer Protection Agency received over 31,600 e-commerce complaints in 2024 (Business Today Egypt), and 63% of customers switch after one bad experience (Zendesk CX Trends 2025, a vendor study).

What Roz does
  • Puts voice notes in writing, so no request is missed
  • Reports complaints and exchange requests that wait too long
  • Reports supplier delays from your supplier chats and groups
Numbers to watch
Complaint reply timeRefused COD parcelsSupplier delays caught

Roz links to your company WhatsApp numbers, one-to-one chats and groups, with one QR scan per number. She answers you in reports and dashboards through Claude or ChatGPT, connected to GenuDo. She never replies to your customers and never steps into a chat.

How we start

A planning session for Aaref and Adnan. Roz starts the same day.

GenuDo is not software you set up alone. We learn how your business sells and serves, build around it, and stay with you after launch.

01

We listen and plan together

A planning session on your customers, your channels and where leads and time are lost. We agree what Aaref and Adnan do, what stays with your team, and the numbers we track. Build time is agreed in the planning session.

02

We build, launch and improve

Our automation specialist builds them on your product list, your store, your policies and your stages. We test real scenarios with your team before launch, and your account manager reviews the results with you.

03

Roz: one QR scan, the same day

No build. Log in, scan a QR code from each company WhatsApp number, and its one-to-one chats and groups are linked. Then ask and schedule reports in Claude or ChatGPT, connected to GenuDo.

Good to know

Questions online stores ask

Can Aaref create orders in Shopify?

Yes. Aaref creates the order in Shopify or your store and confirms it with the customer on WhatsApp. Our automation specialist connects him to your store during the build.

How does he handle cash on delivery?

Before the order ships, Aaref confirms the size, the address and cash on delivery with the customer, so your shipping team sends orders the customer has confirmed.

Can Adnan handle exchanges and returns?

He answers return-policy questions, handles exchanges and returns by the policy you set, and logs each one for your warehouse. Anything outside your policy goes to your team with the full chat.

Does Roz reply to customers?

No. Roz never replies to customers and never steps into a chat. She puts voice notes in writing and reports the complaints, exchange requests and supplier delays that waited too long, in Claude or ChatGPT and on your dashboard. Use her openly, on company numbers: she is a coach, not a spy.

Get started

Plan your AI team for your store.

Tell us how you sell and deliver. We plan together which employee starts first, what stays with your team and the numbers we track.

Book a planning sessionStart free