Aaref is your dedicated AI sales agent. He answers every inquiry, presents your packages with live rates, and books calls — 24/7. Zero meetings required.
Live simulation of real customer interactions for your agency
When summer, mid-year, or holiday offers go live, message volume surges. Travelers reach out to multiple agencies in minutes — and book with whoever answers first.
Answers every question in seconds, not hours
24/7 without shifts, leaves, or downtime
Explains packages, qualifies travelers, and books calls
A traveler inquired about a Sharm package at 2 AM and booked with the competitor who replied within 2 minutes.
A lead compared raw prices without realizing the other agency excluded flights, transfers, and beachfront location.
On WhatsApp, Instagram, Messenger, and your web chat. Without ever sleeping or burning out.
Not hours. A traveler reaching out at 2 AM gets a helpful response immediately, not an impersonal "we'll contact you later".
Discovers the destination, budget, and party size, and recommends the exact matching packages from your active inventory.
Books appointment calls with your human travel advisors, complete with full context so your team can close effortlessly.
Politely re-engages undecided travelers after 1, 2, and 3 days automatically, never relying on human memory.
Duration, hotels, room tiers, flights, meals, tours, and visa requirements. The customer gets the complete picture on message one.
Customer name, phone number, requested package, and party size log instantly to your spreadsheet for immediate action.
No matter your agency's focus, Aaref knows how to present details and facilitate bookings.
Turkey, Dubai, Georgia, Maldives, Europe, and beyond
Sharm El Sheikh, Hurghada, North Coast, Dahab, Luxor & Aswan
Custom couples packages with sea views and romantic perks
Structured group programs with tailored room configurations
Ramadan & seasonal packages with verified hotel proximity to the Haram
Summer camps, sports training, language immersions, and supervised youth trips
Refresh prices and itineraries in your dashboard anytime. Aaref incorporates the new information right away with zero retraining needed.
Enter your agency details and Aaref starts immediately. No meetings, no waiting.
Direct answers to the most common questions from travel agency owners and managers.
After signing up, you add your packages, destinations, and pricing through the GenuDo dashboard. Aaref recommends these packages based on each traveler's needs. Any update you make is reflected instantly.
Under an hour in most cases. You sign up, enter your packages, connect WhatsApp or your channel, and Aaref is ready to reply. No technical complexity.
No. GenuDo is a complete self-service SaaS. Everything runs right from your browser. Connecting WhatsApp is done by scanning a QR code, and configuration requires zero coding.
WhatsApp, Instagram DM, Facebook Messenger, and your website live chat. Every visitor reaching out on any channel gets an immediate reply.
(Note: The quick-start package includes a WhatsApp-only pipeline, but you can easily add and connect any further channels mentioned above at any time from your dashboard).
Yes. You control everything from the dashboard: which packages he presents, qualification questions, when he escalates to human advisors, and follow-up frequency. You can review any chat and pause or intervene anytime.
He politely informs the customer that this request requires custom coordination, and forwards the traveler to your human team with the conversation summary. He never fabricates facts outside your provided knowledge.
Simply update your packages and prices in the dashboard at any time. Aaref immediately starts using the new information with zero reconfiguration needed.
Yes, at any time. You can add new tour packages, customize his speaking style, decide handover conditions, and add qualification steps. Changes apply instantly.
Yes. Aaref is fluent in both Arabic and English, automatically detecting and responding in the traveler's language. If a traveler writes in English, Aaref answers in English seamlessly.